Frequently Asked Questions

Save some time and find answers to your questions through our frequently asked questions section. If you do not see what you are looking for, send us a message through the online form.

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    Cannot start/end shift - system says you are too far away from location.

    • Make sure you are in patient’s house/location
    • Try signing out of mobile app and signing back in
    • Make sure your mobile app is up to date

    Are unable to see the different shift in App?

    • Call the office to verify you are on the schedule
    • Make sure you are using the updated version of the app. If you are not sure what version you are using, try deleting the app and re-installing
    • Try signing out of mobile app and signing back in

    Have you forgotten your password?

    • Go to the sign in page on your mobile app
    • Click the link that says “forgot my password
    • You will be directed to a page that will ask for your registered email
    • You will receive a link to the email you entered
    • Check your email and click on the link to reset your password

    Is your reset password link not working?

    Contact the office for further assistance

    Is your account Blocked/Deactivated?

    Contact the office and request to have your account reactivated.

    Are you having problem with login?

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    Are you having issues with your timesheet?

    • Make sure you are using the updated version of the app
    • Make sure you are connected to the internet

    Are you missing any worked hour in your timesheet?

    Contact your payroll administrator for further assistance

    Are you unable to find an employee name?

    • Make sure staff is in Active status in system
    • Make sure staff is not suspended or on leave
    • Refresh your browser and relaunch if need be

    Are you experiencing missing or Deleted data?

    • Close and re-launch the app or open a new browser
    • Try using another browser (Google Chrome or Edge) to sign in

    Are you missing on notifications?

    • Refresh the app/browser
    • Sign out and sign back into the app/browser
    • Close browser completely and relaunch using different browser or close mobile app and relaunch

    Are you unable to see/create schedules?

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    Is the system running slow (web browser)?

    Completely close the software, refresh your browser, or use a different browser if available and relaunch.

    Is your application running slow (mobile App) ?

    • Check the internet connectivity on your device
    • Try connecting to Wi-Fi and relaunch the software

    Is your software not responsive or keeps loading?

    • Check your internet connectivity
    • Close app/browser and relaunch
    • Try using a new browser to sign in

    Are you unable to see pending applications?

    • Confirm that the applicant submitted the application and received the confirmation email
    • Confirm with HR Department that they received your application
    • Refresh your browser or try using another browser

    Do you have issues uploading document?

    • Check your internet connection
    • Make sure your document is in the format png, pdf or word
    • Try uploading using a different browser

    Unable to receive notifications for new applications?

    • Refresh your inbox
    • Check your spam/junk emails
    • Contact applicant to confirm they submitted and received an email confirmation

    Are you having issues download/fax a document (485, HHA Care Plan , etc.) from the system?

    • Check your internet connection
    • Try refreshing or using a different browser

    Are you unable to submit assessment?

    • Make sure you are the creator of the assessment or this assessment has been assigned to you
    • Make sure you are connected to internet
    • Try submitting using a different browser

    Unable to see SMS/Alert/Voice Notifications?

    • Contact Office to make ensure the correct email/phone number is on file
    • Make sure you have active status in system by contacting the office
    • Your device/email must have enough storage space to receive new sms/alerts
    • For in-app alerts/notifications make sure your device/mobile app is up to date

    Difficulties sending text blast?

    • Refresh your browser
    • Try using a different browser
    • Log out of software and sign back in
    • Check your internet connection

    Unable to attach a document while sending alerts?

    • Check your internet connection
    • Check the file size to make sure it is not bigger that size specified (10MB)
    • Refresh your browser
    • Try using a different browser
    • Log out of software and sign back in

    Will someone have to come to my office to install Clistahr?

    No. Clistahr is web-based. There is no need to install anything on your
    device. Our support team can guide you on accessing the software on a
    web browser.

    How long will it take to get started with Clistahr after I place my order?

    Prior to start, our support team will provide you with a list of requirements
    to initiate the on-boarding process.

    What is the on-boarding process once our agency signs up with Clistahr?

    Prior to start, our support team will provide you with a list of requirements
    to initiate the on-boarding process. Each agency is unique as our services
    are tailor made to fit your desired needs.

    What devices are compatible with Clistahr?

    Clistahr is cloud-based and can be used on any device that has access to
    the internet

    What are the hours of your Support Team?

    Our support team is available Monday through Friday from 9:00am
    through 5:00pm (EST). After hours and holiday schedules may vary.

    How many patients can I serve on Clistahr?

    Clistahr has the ability to serve an unlimited number of patients.

    How much does Clistahr cost?

    The Clistahr platform is customized to meet our customers needs. Please
    request a demo with our sales team to determine what services your
    agency will need.

    In case, your question does not fall under the above concerns and answers please reach out to us through our Customer Support form here . We have empty text space in the problem categories where you can write down your specific concern and a representative will take care of that and make sure your question is properly answered.

    You can also use our assistance team information tools to contact us.