• Make sure you are in patient’s house/location

• Try signing out of mobile app and signing back in

• Make sure your mobile app is up to date

• Call the office to verify you are on the schedule

• Make sure you are using the updated version of the app. If you are not sure what version you are using, try deleting the app and re-installing

• Try signing out of mobile app and signing back in

Go to the sign in page on your mobile app

Click the link that says “forgot my password

You will be directed to a page that will ask for your registered email

You will receive a link to the email you entered

Check your email and click on the link to reset your password

Contact the office for further assistance.

Contact the office and request to have your account reactivated.

Contact the office for further assistance.