• Contact the Office to make ensure the correct email/phone number is on file

• Make sure you have active status in system by contacting the office

• Your device/email must have enough storage space to receive new sms/alerts

• For in-app alerts/notifications make sure your device/mobile app is up to date

• Refresh your browser

• Try using a different browser

• Log out of software and sign back in

• Check your internet connection

• Check your internet connection

• Check the file size to make sure it is not bigger that size specified (10MB)

• Refresh your browser

• Try using a different browser

• Log out of software and sign back in