• Make sure staff is in Active status in system

• Make sure staff is not suspended or on leave

• Refresh your browser and relaunch if need be

• Close and re-launch the app or open a new browser

• Try using another browser (Google Chrome or Edge) to sign in

• Refresh the app/browser

• Sign out and sign back into the app/browser

• Close browser completely and relaunch using different browser oclose mobile app and relaunch